Last updated: January 19, 2024
BeBeVPN is committed to protecting your privacy. Our guiding principle for data collection is to only collect the minimum data necessary to operate a world-class VPN service at scale. We want you to understand what information we collect, what information we do not collect, and how we collect, use and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destinations, data content, or DNS queries. We also never store connection logs, i.e. we don’t record your IP address, outgoing VPN IP address, connection timestamp, or session duration. We design our systems not to contain sensitive data about you; even if forced, we cannot provide data we do not possess.
This Privacy Policy describes what BeBeVPN ("BeBeVPN", "we", "our") collects, uses and shares in connection with your use of our websites (including freevpnapp.net), services and applications (collectively, the "Services"). This privacy policy (“Privacy Policy”) does not apply to information that you may process when using our Services.
1. (User Control Options): Personal Information
Our VPN APP is a non-mandatory login network. Information related to user personal information is not innovative, including but not limited to name (subscriber name, username and screen name), address (including mailing address, residential address, business address) and telephone number, unless the data you provide depends on Depending on the context in which you interact with us and the choices you make, including your privacy settings and the products and features you use to manage your subscription and enjoy our VPN services. With limited exceptions, we do not automatically collect any personal information from you.
When you open the app to seek our VPN service, the app assigns you a unique identifier for use with that service (this unique identifier is tied only to your device identifier, but not to any other personal identity of the user) information binding). When you use a VPN service, we check your account information against this unique identifier to determine the level of service you signed up for before establishing a VPN connection.
For certain payment methods, some Mac versions of our VPN service may redirect you to the website of a third-party payment processor (i.e. PayPal) to complete the transaction. To understand what personal information a processor collects and stores, please refer to the terms and privacy policy of the respective processor. Therefore, subject to the limited exceptions noted above, we have no knowledge of any method or source (including any credit card or bank account numbers) or any billing records detailing the manner in which users paid for VPN Services.
If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide information. We may also receive a confirmation when you open an email from us.
BeBeVPN uses your email address (if any, depending on your selection) for the following reasons:
To communicate with you regarding your VPN Services or to respond to communications from you.
To send you updates and announcements.
Send marketing communications, such as content about BeBeVPN offers, surveys, invitations, and other matters related to BeBeVPN ("Marketing Emails"). You may opt out of receiving marketing emails by following the opt-out procedures described in these emails.
BeBeVPN will only use your personal information for the purposes listed in this Privacy Policy, and we will not sell your personal information to third parties without your prior consent.
2. Service information related to your VPN usage
In compliance with applicable law and in order to avoid infringement of any Internet service provider, any browsing information, traffic destinations, data content, IP addresses, DNS queries or other similar information related to your online activities that you transmit to our servers will be stored below. Encryption and sanitization in case: VPN "session" is closed. That is, we do not collect any information about the websites you visit or any data stored or transmitted on your device, including any data that applications on your device may transmit over the VPN network. More specifically, without limited connection to your personal information and without collecting any data stored or transmitted on the websites you visit or on your device, BeBeVPN will not have the following files/information:
We do not know which user has visited a particular website or service.
We don't know which user is connected to the VPN at a specific time.
We do not know the user's computer's original set of IP addresses or the temporarily assigned network address.
If anyone wants to access or attempt to force BeBeVPN to release user information based on any of the above, we cannot provide this information because the data does not exist.
In order to perform our contractual obligations in good faith and allow you to enjoy high-quality VPN services, we collect the following information related to your use of VPN:
Information related to applications and application versions
We collect information related to the applications and application versions you activate. It enables our support team to efficiently identify and resolve technical issues for you.
Connection related information
We collect information about whether the VPN connection was successful on a specific day (but not a specific time of day), the location of the VPN (but not your assigned outgoing IP address), and the country/ISP it came from (but not the origin of your IP address) ). Minimal information allows us to provide you with efficient technical support, such as identifying connection issues, providing country-specific advice on how to use our VPN services, and enabling our engineers to identify and fix network issues.
The size of the data transferred in MB (but does not include any websites you visit or any data transferred from your device)
We collect information about the total amount of data transmitted by a specific user. Providing unlimited data transmission is one of our service principles, but if we find that a certain user consumes more traffic than thousands of other users combined, affecting other users' enjoyment of high-quality services, we may seek reasons from the user.
Anonymous data for network diagnostics, research and analysis
When you become one of our VPN service users, with your permission we collect minimal usage statistics and anonymous profiling data for network diagnostics in our network operation tools, with the aim of optimizing network speed and allowing us Identify issues related to: specific applications, VPN servers, or ISPs. Learning and analyzing statistical data allows us to improve the quality of our services and products. We ensure that the information we receive is completely anonymous and cannot be linked to individual users (i.e. we do not store which user sent which data, nor the IP address).
We will collect the following information:
Diagnostic information about whether and how the VPN connection attempt failed.
Speed test data.
Crash reports also contain no personally identifiable information. These are processed anonymously by third parties, depending on the platform you use.
On iOS, Apple's crash reporting can be turned off in iOS Settings.
in conclusion
We collect minimal usage statistics to maintain the quality of our service. Although we offer our users a service to increase network speed, we are not able to uniquely identify any specific behavior of any user, as thousands of users share a location to enjoy Internet surfing at the same time, and usage patterns are consistent with those of thousands of Other customers overlap. Connect to the same location on the same day.
Regarding sensitive data, we have designed our systems to completely eliminate the storage of sensitive data. We never know how they use our services.
In keeping with our strong commitment to customer privacy, we do not hold any data related to our users' online activities.
3. Use and sharing of information
How we use information
We use the information we collect in a variety of ways, including:
Provide, operate and maintain our Services;
Improve, personalize and expand our services;
Understand and analyze how you use our services;
Develop new products, services, features and functionality;
Communicate with you directly or through one of our partners, including for customer service, to provide you with updates and other information related to the Services, and for marketing and promotional purposes;
Process your transactions;
Send you text messages and push notifications;
Detect and prevent fraud; and
For compliance purposes, including to enforce our Terms of Service or other legal rights, or as required by applicable laws and regulations or as required by any judicial process or governmental agency.
How we share information
We may share the information we collect in a variety of ways, including the following:
Suppliers and service providers. We may share information with third party vendors and service providers who perform services on our behalf, such as to help provide our services, for promotional and/or marketing purposes, and to provide you with information relevant to you, such as product announcements, Software updates, special offers or other information.
Summary information. Where permitted by law, we may use and share information about users with our partners in aggregated or de-identified form that cannot reasonably be used to identify you.
Information we share when you sign up through a referral. If you register for our services via
In the case of a referral from a friend, we may share information with your referrer to let them know that you used their referral to sign up for our services.
analyze. We collect minimal usage statistics and anonymous analytics data for network diagnostics in our network operations tools. Please see more information in Section 2 of this Privacy Policy.
Business transfer. The information may be disclosed or otherwise transferred to any potential acquirer as part of any proposed merger, acquisition, debt financing, sale of assets or similar transaction, or in the event of insolvency, bankruptcy or receivership, Successor or Assignee. As one of our business assets is transferred to one or more third parties.
As required by law and similar disclosures. We may also share information to (i) satisfy any applicable law, regulation, legal process or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations; (iii) detect, Prevent or otherwise address fraud, security or technical issues; (iv) respond to your requests; (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
With your consent. We may share information with your consent.
4. Advertising
We do not run any advertising for VIP subscription services. Additionally, we are proud to offer our customers a free, ad-supported VPN service. We work with third-party advertising partners to display ads to customers who choose a free VPN service.
We ensure that no personal information is obtained based on these advertisements. Although you choose to use a free, ad-supported VPN service, we will not share any of your personal information or any usage information with advertisers without your prior consent.
Notwithstanding the foregoing, these advertising partners may set and access their own cookies, pixel tags and similar technologies on our Services, and they may collect or access information about you over time through different online services. information.
5. Jurisdiction and applicable law
Keeping your information private is core to our mission. In order to achieve this mission, BeBeVPN has its registered place of business in Singapore, which has comprehensive data protection legislation.
Singapore has no specific data retention laws and no guidance related to e-discovery or disclosure to foreign law enforcement agencies. Disclosure of personal data may be consistent with this Privacy Policy.
At the request of any foreign law enforcement agency, BeBeVPN will only hand over protected user information upon receipt of a valid subpoena, court order or search warrant, which shall be validly served in accordance with the Singapore Rules of Courts. More specifically, we believe that a subpoena, court order, or search warrant may lose its enforcement effect when its boundaries are crossed. It can only regain enforcement effect on the other side of the line through domestic action (in the courts of other states) or under the authority of statute. Additionally, we will notify affected users of any requests for their account information unless prohibited by law or court order. If we receive a valid legal order, it is important to note that BeBeVPN does not collect any IP addresses, browsing history, traffic data, or DNS queries that could be used to identify any specific user.
6. Data retention
We will retain personal information collected from you if we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will Your information is stored securely and isolated from any further processing until deletion is possible.
We keep a record of any correspondence, questions, complaints or compliments you submit to us and our responses. Depending on how you contact us, we may collect your email address and any other information you provide to us. Having a complete record of communications allows us to provide the best customer support experience possible.
We use email for support communications: [email protected].
When you communicate with us using these emails, a record of your correspondence (including your name and email address) will be stored on their systems
7. Security measures
Innovation is committed to protecting your information. We employ state-of-the-art physical, procedural and technical security measures at our offices and information storage facilities to protect against any loss, misuse, unauthorized access, disclosure or modification of information. Access to user information is limited to employees who need such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measure in the world can provide 100% protection.
Servers are located in data centers with strong security measures. None of these data centers require us to collect or store any traffic data or personal information related to your use of the VPN Service. If any data center requires us to record such data, we will immediately cease operations of that data center and Find alternatives.
Even if the government physically seized one of our VPN servers and managed to break its disk encryption, there would be no logs or information linking any individual user to a specific event, website, or behavior.
8. Third-party services
You can access other third-party services while using the VPN Service, such as by clicking on links to those third-party services within the Service. We are not responsible for the privacy policies and/or practices of these third-party services and we encourage you to review their privacy policies carefully.
9. Children’s privacy
We believe we have a special obligation to protect information obtained from young children. We strongly encourage parents to tell their children never to give out their real name, address or phone number online without prior permission. BeBeVPN does not knowingly collect information from children under the age of 16, and children under the age of 16 are prohibited from using our services. If you become aware that personal information provided to us by a child violates this Privacy Policy, you may alert us at [email protected].
10. Access
When you become one of our VPN service users, you can access certain information about you by sending an email to [email protected]. If you decide to no longer use our VPN service, any public activity on your account prior to deletion may still be stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or deleting your information. Information you provide to us may be periodically archived or stored by us for disaster recovery purposes in accordance with our backup procedures conducted in the ordinary course of business. Your ability to access and correct your information may be temporarily limited if access and correction would: impede our ability to comply with a legal obligation; inhibit our ability to investigate, pursue or defend legal claims; result in third party personal information Disclose; or result in a breach of contract or disclosure of trade secrets or other proprietary business information belonging to us or a third party.
11. General Data Protection Regulation
BeBeVPN is committed to user privacy worldwide. It is our existing practice to put personal information under user control and collect data to the maximum extent possible. As required by the European Union (EU) General Data Protection Regulation (GDPR), we collect and process data for EU users in a specific manner as outlined in this Privacy Policy, based on one of the following bases, depending on the situation:
i) To fulfill our contractual obligations to users, including:
Provide users with the VPN services and applications they request.
Manage user subscriptions and process payments.
Provide customer support.
ii) For legitimate interests related to our business operations, including:
Improve the quality, reliability and effectiveness of our VPN services and applications.
Communicate with customers to provide information and solicit feedback related to our VPN services and applications.
You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we carried out before your withdrawal, nor will it affect processing of your personal information based on lawful processing grounds other than consent.
In addition, you have the right to opt-out of marketing communications from us at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you.
You can exercise your rights under the GDPR to access, transfer, correct, delete or object to the processing of your personal information by contacting us at [email protected].
12. International data transfers
BeBeVPN is a global business. We may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country from which you originally provided your information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy.
13. Changes to this Privacy Policy
In order to comply with applicable privacy laws and principles, this Privacy Policy may be modified from time to time without prior notice, so please check back frequently. Your continued use of our VPN service constitutes your acceptance of our Privacy Policy. Changes to this Privacy Policy will be posted on our website. If we make material changes to how we use or share your personal information previously collected through the VPN Service, we will notify you via our App, email, or other communications.
14. Contact information
If you have any questions or concerns about this Privacy Policy, please feel free to contact us at [email protected].